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ZenDesk needs to update it's tickets releated to JIRA tasks, when these are changed
The Zendesk updates are implemented as XML updates to Zendesk REST API, see Zendesk documentation for details.
The following updates to Zendesk are made when a Jira issue changes:
- All attributes with a Zendesk <-> Jira mapping are updated. See JIRAZendeskFieldMapping.java for the current mappings.
- A comment is added to the Zendesk ticket descriping the changes to the JIRA issue. This includes non-mapped attributes.
- New attachments are uploaded if attachment uploading is enabled, see Plugin configuration for details. Note: Only attachment smaller than 7 MB are uploaded.
Create a project and a issue based on a Zendesk ticket.
| do with | Webservice | |
|---|---|---|
| create project | ||
| create issue from ticket | XXXX | with summery |
| add comment | this is the first comment | to issue |
| check | zendesk received notification | |
| add another comment | this is the second comment | to issue |